1) Are all the products Genuine?
Yes, All products are 100% Genuine. We only sell original Brand products. Most of the products (based on brand) will have unique holograms to verify the authenticity of the product.
2) What do you recommend for Bat knocking? Is pre-knocked or pre-prepared bat ready to play in the match?
As recommended by all manufacturers, each bat should go under the basic knocking process which includes oiling, mallet or machine knocking and few net sessions with the old softball before using it in the match.
Pre-prepared/Pre-knocked bat does not mean that the bat is ready to directly use in the match. It has been oiled, pressed by roller and lightly “knocked in” by hand mallet, but will still require a light mallet knocking and few net sessions with the old softball before using it in the match, otherwise, there is a high risk of seriously damaging your bat.
3) Can right-handed player (RH) and left-handed player (LH) use the same batting leg guards?
Most of the brands make ambidextrous pads nowadays which suit both styles of batting. We carry ambidextrous as well as an individual style of batting pads. Please read the description of the product you are interested in to find out the suitability of that product.
4) Can right-handed player (RH) and left-handed player (LH) use the same batting gloves?
No, all batting gloves pairs are specific for the style of batting. Right-handed batsmen should use RH gloves and vice versa.
1) How can I pay for my order?
You can pay by several different methods, the easiest way is to pay by credit or debit card. We also accept PayPal payments. Additional fees may apply for payments using PayPal.
2) Which credit or debit card do you accept?
We accept VISA, Mastercard, Discover, American express.
3) What currency are your prices in?
4) When will I be charged for my order?
For credit/debit card purchases, we will charge your card once the order is placed. For other payment types, goods will be dispatched once the payment has been cleared.
5) My items are out of stock, do I get a refund?
Yes. We will respect your decision either to wait for the product to be back in the stock or to cancel the order. Once we have confirmation that you wish to cancel the order, we will refund you within 24 hours.
1) Where can I find Privacy & Security details?
2) Are my details retained for future orders?
We keep records of your details like Name/Address and records of previous orders. If you have ordered previously via our website, you should have a login with which you can place an order more quickly. WE DO NOT SAVE ANY FINANCIAL DETAILS SUCH AS CREDIT/ DEBIT CARDS OR BANK DETAILS.
Product & Stock Questions
1) How reliable is product availability?
Our stock /Inventory is updated on a nearly real-time basis.
Once you select the desired product with the desired specification like size and color, stock availability will be shown as below:
- In stock
- In stock – xx quantity left
- Out of stock
There might be the case when product availability will show as “In stock” but due to the number of orders exceeds the current stock level, the product can be out of stock. You will come to know by your confirmation email about the availability status. We will then contact you to advise on further availability and confirm how you wish to proceed.
2) Can I pre-order the product?
No. There will not be an option to pre-order the product, but you will have the option to select “notify me” to stay updated on the stock availability. We will update on social media if we will be taking any pre-order for new release products.
3) Will your store do a price match?
Yes, we will do a price match with specific conditions. Please refer to our price match policy.
4) Can I order by email or Fax?
We do not process orders placed by fax or email due to personal information security issues. You can use this method for any inquiries, but the orders will be processed through our secure website or by contacting our customer care team.
5) What sizing formats do you use?
We use US size format.
6) Can the personalized item be exchanged?
Once the item has been personalized, it cannot be exchanged unless it is defective so please make sure you order the correct size when purchasing. If you wish to cancel or change an order for a personalized item, please CALL our Customer Service Team IMMEDIATELY. We will do our best though we cannot guarantee that it will be possible for your order to be canceled or changed.
If the product is deemed to have a manufacturing fault, we will be pleased to offer a refund or exchange.
We will only accept personalized items for return if the personalization is incorrect from the receipt of the order or if the product is faulty.
7) The product I received looks different to the image on the website/in the brochure
All the images on the website/brochure are display images from the brand/manufacturer. We make every possible effort to make sure that product, price, and color are correct though we cannot be held responsible for any manufacturer errors or product changes. All product images on our website are as accurate as possible, however, due to the inconsistency of monitors and screens, color tones and shades may not be exact to the product. Please contact our customer service team if you are unhappy with what you have received, and we’ll do our best to rectify the problem quickly and fairly.
1) How can I cancel my order?
Once the order is placed and payment has been validated and processed, the order cannot be canceled on our website. Please reach out to our customer service team as soon as possible. We will try to help in the best possible way but it will depend on a case by case basis. Please also read our Return Policy.
2) How can I get an update on my order?
You will be informed of your order status via email and will provide you with a shipping tracking number.
Pricing & Promotion Questions
1) What happens if the price of an item has changed after it is ordered but before it is shipped to me?
Price change decisions are not always made in advance so if you notice a price change after your order has been confirmed, but before you have received it, please contact us by phone or email and we’ll credit the difference. If the price is reduced after receipt of the order, we cannot refund the difference.
Viewing Orders Questions
1) How can I view my past orders?
You can login into your Account and view order history.