Return or Exchange
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a different product, or a refund to the original payment method. Please see below for more information on our return policy.
Our products can be returned within 14 days of the original purchase of the product.
To be eligible for a return, please make sure that:
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
To initiate a return, contact us at 774-808-1770 or firstname.lastname@example.org
Any returns need to be approved by our Customer Service Department. Returns received without approval will not be issued a refund or credit.
Customer is responsible for shipping charges for all product returns. Customer is responsible for all risk of loss and damage to the products being shipped for return. Please fully insure the return shipment in case of loss or damage. We strongly recommend that you use a trackable method to mail your return. This is for your protection as well as to ensure quick action on your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 2-3 weeks from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
- A 15% restocking fee will be charged for all returns
- Sale/Clearance/One day deal or any other special sale items are FINAL SALE and cannot be returned
- In an event if the order was shipped free as per our FREE SHIPPING specials and Customer decides to return an item resulting disqualification of FREE SHIPPING deal, the Customer is responsible to pay shipping charges to Global Sport Studio.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
customer service phone number: 774-808-1770
customer service email: email@example.com